Customer Disputes

Many companies waste too much time arguing with customers over whether a valid contract has been signed, whether the customer’s cancellation period has expired, whether the work has been completed, etc. And, oftentimes, the customer then turns to social media or third parties like the Better Business Bureau. The end result is that the contractor may face a no-win scenario of bad publicity, negative internet postings, or litigation with no end in sight.

Berenson LLP gives its clients an advantage in customer disputes. Proactive customer quality control is paramount to avoiding problems before they arise. Early in the dispute, we work with the client to evaluate all the options and settle on a plan. Understanding the pros and cons of each customer dispute is necessary before events overtake you and the decisions are made for you, instead of by you. If a conflict is to be avoided, it should be avoided quickly and intelligently with specific strategies to accomplish that goal. Conversely, if a fight is going to be had, know how to engage and prosecute the fight to your best advantage.