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Complete analysis and sanitization of “In-the-Door” v. “In-the-Home” pricing closing criteria.
BLLP has been developing and revising direct to consumer sales and in-home pricing structures in the home improvement sector for over thirty years, and our processes and forms are considered to now be the industry norm among the leading remodeling companies in the United States. We lecture and write frequently on this topic, and often are brought in to “repair” problems caused by so-called industry “consultants” and “experts” that are using sales structures and techniques from the mid-1970s.
Our mantra in this regard is “It is much easier to stay out of trouble than it is to get out of trouble” – and this is especially so because all the problems facing contractors today from their in-home practices can easily come back to the doorstep of the manufacturer of the product being sold.
We often handle over a hundred industry-related agency investigations each year, and are very aware of the issues that will raise the concern of state and federal agencies. BLLP is well known and respected in dozens of District Attorney offices and Offices of the Attorney General in many states, and we are uniquely able to advise clients as to their specific areas of potential concern.
Indeed, many companies waste too much time arguing with customers over whether a valid contract has been signed, whether the customer’s cancellation period has expired, whether the work has been completed, etc. And, oftentimes, the customer then turns to social media, their state consumer protection agency, or third parties like the Better Business Bureau. The end result is that the contractor and its manufacturer may face a no-win scenario of bad publicity, negative internet postings, or litigation with no end in sight.
Berenson LLP gives its clients an advantage in customer disputes. Proactive customer quality control is paramount to avoiding problems before they arise. Early in the dispute, we work with the client to evaluate all the options and settle on a plan. Understanding the pros and cons of each customer dispute is necessary before events overtake you and the decisions are made for you, instead of by you. If a conflict is to be avoided, it should be avoided quickly and intelligently with specific strategies to accomplish that goal. Conversely, if a fight is going to be had, know how to engage and prosecute the fight to your best advantage.
